Job Description
Are you a detail-oriented professional seeking a stable role with flexible hours in the heart of Silicon Valley? The San Jose Department of Motor Vehicles is currently seeking a dedicated DMV Customer Service Specialist to join our dynamic team. In this pivotal role, you will be the first point of contact for thousands of residents, providing essential services with a focus on accuracy, empathy, and efficiency. We offer a supportive work environment, competitive benefits, and the opportunity to make a tangible impact in your community.
Why Join Us?
- Flexible scheduling to work around your lifestyle.
- Comprehensive training and professional development opportunities.
- Competitive pay with annual performance bonuses.
- Health, dental, and vision insurance options.
Responsibilities
- Process vehicle registration and title applications accurately and efficiently.
- Assist customers with license renewals, identification cards, and commercial driving permits.
- Handle cash and check payments while ensuring strict adherence to financial protocols.
- Resolve customer inquiries and complaints with patience and professionalism.
- Update and maintain accurate customer records in the DMV database system.
- Collaborate with team members to improve workflow and customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous experience in customer service, public administration, or government services is highly preferred.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays, as required by department needs.
- Must be able to pass a background check and fingerprinting.