Job Description
Join Maryland's premier motor vehicle agency and make a difference in your community! We're urgently seeking passionate Customer Service Representatives to serve Baltimore residents at our bustling DMV locations. This is your opportunity to deliver exceptional service while supporting Maryland's transportation infrastructure. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Apply today to start your rewarding public service career!
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with accuracy
- Provide clear guidance on DMV regulations, procedures, and documentation requirements
- Assist customers with online services, kiosk transactions, and in-person inquiries
- Resolve customer concerns efficiently while maintaining compliance with state policies
- Collaborate with team members to optimize service flow and reduce wait times
- Maintain organized records of transactions and customer interactions
- Support special projects and process improvements within the department
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or administrative experience
- Strong communication skills with ability to explain complex information simply
- Proficiency in Microsoft Office Suite and ability to learn proprietary systems
- Ability to handle sensitive information with confidentiality and professionalism
- Valid Maryland driver's license with clean driving record
- Ability to stand for extended periods and work in a fast-paced environment
- Bi-lingual (English/Spanish) candidates strongly encouraged to apply