Job Description
Are you looking for a stable career in the public sector with no prior experience required? The Texas Department of State Health Services (DSHS) is currently seeking a dedicated Entry-Level Customer Service Representative to join our team in Austin, Texas. We provide a comprehensive training program to help you succeed in a supportive government environment.
As a representative, you will be the first point of contact for the public, helping to navigate health services and ensuring our community receives the assistance they deserve. We value integrity, service, and excellence.
Responsibilities
- Receive and respond to inquiries via phone, email, and in-person from the public.
- Assist customers with understanding and completing required forms and applications.
- Enter and maintain accurate data in state database systems.
- Direct callers to appropriate departments and provide general information about agency services.
- Collaborate with team members to resolve complex customer issues efficiently.
- Maintain a professional and welcoming office environment.
Qualifications
- High School Diploma or GED equivalent required.
- No prior work experience is necessary; on-the-job training is provided.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks in a fast-paced government setting.
- Pass a background check and drug screening as required by the state.