Job Description
Join the State of Arizona and take the first step towards a stable, impactful career. We are currently hiring an Entry Level Customer Service Representative to support our Phoenix-based operations. This is an excellent opportunity for recent graduates or those looking to break into the public sector with a reputable agency.
In this pivotal role, you will serve as the first point of contact for the public, ensuring a high level of service and operational efficiency. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Don't miss your chance to build a future in state government.
Responsibilities
- Receive and respond to high-volume inquiries via phone, email, and in-person.
- Process and verify documents, forms, and applications accurately.
- Assist the public with navigating agency services and programs.
- Maintain and organize digital and physical filing systems.
- Perform data entry tasks and generate routine reports.
- Collaborate with team members to resolve complex service issues.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not required for entry-level applicants.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced, team-oriented environment.
- Valid Arizona Driver’s License preferred.