Job Description
Join the Nation's Largest Civilian Employer
Are you ready to launch a stable and rewarding career in the public sector? The U.S. General Services Administration (GSA) is seeking motivated individuals for our Entry Level IT Specialist position in Austin, Texas. This is a unique opportunity to work on critical federal technology initiatives while enjoying comprehensive benefits and job security.
About the Role:
As an Entry Level Federal IT Specialist, you will be the first point of contact for technical support, assisting federal employees with hardware and software issues. You will gain invaluable experience working within a structured federal environment, supporting high-priority missions while developing your technical skills under the guidance of senior engineers.
Why Join GSA?
- Career Stability: Work for the federal government with job security and long-term career growth.
- Competitive Benefits: Comprehensive health insurance, dental, and vision coverage.
- Retirement Plans: Access to the Federal Employees Retirement System (FERS) and Thrift Savings Plan (TSP).
- Work-Life Balance: Generous leave policies and flexible work arrangements.
Take the first step towards a meaningful career in public service. Apply today to become part of our team.
Responsibilities
- Provide Tier 1 technical support to federal employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Install, configure, and maintain computer systems, printers, and network peripherals.
- Assist in the deployment of new hardware and software updates across the agency.
- Document technical incidents, resolutions, and user feedback in the IT Service Management system.
- Monitor system performance and alert administrators to potential security vulnerabilities.
- Collaborate with senior IT staff to implement best practices for IT asset management and security compliance.
- Participate in on-call rotation for critical system outages and emergencies.
Qualifications
- Citizenship Requirement: Must be a U.S. Citizen to meet federal eligibility requirements.
- Education: Associate degree in Information Technology, Computer Science, or related field, or equivalent technical experience.
- Tech Proficiency: Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Communication Skills: Excellent verbal and written communication skills to interact with diverse users and stakeholders.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical problems efficiently.
- Clearance: Ability to obtain and maintain a Public Trust clearance (background check required).
- Soft Skills: Professional demeanor, attention to detail, and a willingness to learn new technologies.