Job Description
We are seeking dedicated Entry-Level Federal Support Analysts to join our growing team in Austin, Texas. This is a rare opportunity to launch a stable, long-term career within the U.S. Federal Government sector. Our client provides critical IT infrastructure services to federal agencies, offering unparalleled job security and comprehensive benefits packages.
As a Federal Support Analyst, you will be the first line of defense for federal employees, ensuring technology remains operational and secure. We are looking for motivated individuals who are eager to learn, adhere to strict compliance standards, and contribute to the nation's digital infrastructure.
Why Apply?
- Job Security: Work with long-term federal contracts that guarantee employment stability.
- Clear Pathways: Structured career progression from Tier 1 Support to Systems Engineering.
- Competitive Compensation: Annual salary range of $55k-$75k plus performance bonuses.
- Benefits: Comprehensive health, dental, vision, and 401(k) matching.
Responsibilities
- Provide Tier 1 technical support to federal employees via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware, peripherals, and software applications.
- Manage and maintain accurate inventory records for all IT assets.
- Assist in the deployment of new workstations, laptops, and peripherals.
- Ensure strict adherence to federal security protocols and compliance regulations (FISMA, NIST).
- Document all technical incidents, resolutions, and procedures in the ticketing system.
- Collaborate with senior engineers to diagnose and resolve complex network connectivity issues.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent technical experience).
- Strong foundational knowledge of Windows 10/11, Linux, and Microsoft Office Suite.
- Ability to obtain and maintain a Public Trust Clearance (or willingness to undergo the background investigation).
- Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users.
- Detail-oriented approach to problem-solving and strict adherence to documentation standards.
- Willingness to work in a regulated, high-security environment and adhere to strict dress codes.