Job Description
Are you looking for a meaningful career with stability and growth? TechNova Federal Solutions is now hiring Entry-Level Federal Support Specialists in Boston, MA. Join a team dedicated to national security and public service. This is a fantastic opportunity for recent graduates and career changers to enter the federal workforce with comprehensive training and benefits.
We are seeking motivated individuals to assist in maintaining the integrity of federal information systems and providing top-tier support to agency personnel. If you are detail-oriented and eager to serve, we want to hear from you.
Responsibilities
- Provide tier 1 technical support and troubleshooting for federal agency networks and hardware.
- Assist in maintaining compliance with strict federal regulations, security standards, and cybersecurity protocols.
- Manage and organize sensitive government documents, records, and databases with the highest level of confidentiality.
- Collaborate with cross-functional teams to identify process improvements for federal workflows.
- Conduct training sessions and documentation updates for junior staff members.
- Respond to help desk tickets in a timely and professional manner.
Qualifications
- Must be a U.S. Citizen and eligible to obtain a Secret Security Clearance.
- Associate’s degree in Information Technology, Computer Science, or related field (Bachelor’s degree preferred for recent graduates).
- Strong problem-solving skills and the ability to work in a high-pressure, regulated environment.
- Excellent verbal and written communication skills.
- Willingness to undergo and successfully pass a background investigation and drug screening.