Job Description
Launch Your Career with the Federal Government
Are you looking for a stable, long-term career in technology with the flexibility to work from home? Federal Technology Initiatives is currently recruiting Entry-Level IT Support Specialists to join our remote workforce based in the Philadelphia area. This is a fantastic opportunity for individuals seeking no experience required government positions. We offer comprehensive training programs, competitive pay, and the security of working within the U.S. Federal system.
We are dedicated to fostering a diverse and inclusive work environment. As a remote team member, you will be instrumental in maintaining the technological infrastructure that supports critical government operations.
Key Benefits:
- 100% Remote Work: Eliminate the commute and work from anywhere.
- No Prior Experience Needed: We provide on-the-job training and mentorship.
- Government Benefits Package: Including health, dental, vision, and retirement plans.
- Career Growth: Clear pathways for promotion within the federal sector.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for federal employees via remote channels.
- Monitor system health and respond to alerts regarding network security and performance.
- Log and manage all technical support tickets in the government service management system.
- Assist in the installation, configuration, and maintenance of desktop hardware and software.
- Conduct regular cybersecurity awareness training and adhere to compliance standards.
- Collaborate with senior IT staff to resolve complex technical issues.
- Document standard operating procedures for common technical tasks.
Qualifications
- High School Diploma or GED required (Associate’s degree in IT or related field is a plus).
- Basic understanding of computer hardware, operating systems, and peripherals.
- Strong customer service orientation and communication skills.
- Ability to obtain and maintain a federal background security clearance.
- Reliable home internet connection and a dedicated workspace.
- Willingness to learn new technologies and complete mandatory government training.