Job Description
Are you passionate about public service and looking for a stable entry-level opportunity in the heart of Dallas? The City of Dallas Human Services Department is seeking motivated individuals to join our team as Customer Service Representatives. In this pivotal role, you will be the first point of contact for citizens seeking vital community resources, ensuring they receive the assistance they need with efficiency and empathy.
As a government employee, you will enjoy competitive benefits, job security, and the opportunity to make a tangible impact on the local community. We are looking for candidates who possess a strong work ethic, excellent communication skills, and a desire to grow within the public sector.
Responsibilities
- Client Assistance: Provide exceptional service to citizens in person, via phone, and email, accurately directing inquiries to the appropriate departments.
- Information Processing: Process applications, forms, and documentation for various city programs with a high degree of accuracy and attention to detail.
- Record Keeping: Maintain and update confidential records and databases using government software systems.
- Communication: Relay important policy information and program updates to the public in a clear and accessible manner.
- Operational Support: Assist in the organization of public-facing events and maintain a welcoming environment within the office.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred but not mandatory.
- Experience: Previous customer service experience is a plus, but we are willing to train the right candidate with strong interpersonal skills.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Communication: Excellent verbal and written communication skills in English.
- Background: Must pass a standard government background check and drug screening.