Job Description
Are you a recent graduate looking to launch a meaningful career in public service? The City of Seattle's Department of Information Technology is seeking an enthusiastic Entry-Level IT Support Specialist to join our dynamic team. In this role, you will play a crucial role in maintaining the technology infrastructure that keeps our city running efficiently. We offer a competitive benefits package, comprehensive training, and a pathway for professional growth within the government sector.
As an entry-level team member, you will work alongside experienced mentors to troubleshoot technical issues, support end-users, and ensure our digital services are accessible to every citizen. If you are passionate about technology and want to make a tangible difference in your community, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Manage user accounts, permissions, and access control within the city's secure network systems.
- Log and track all help desk tickets and service requests in the ticketing system with high accuracy.
- Conduct basic IT training sessions for staff on new software applications and security protocols.
- Collaborate with senior technicians to identify and resolve complex technical challenges.
- Maintain a clean and organized workspace and ensure all equipment is properly labeled and inventoried.
Qualifications
- High school diploma or GED required; Associate's degree in Information Technology, Computer Science, or related field is a plus.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to learn and adapt to new technologies and government compliance standards.
- Reliable transportation is required for occasional travel between city facilities.