Job Description
Are you ready to launch a rewarding career in the public sector?
We are seeking a motivated Entry Level IT Specialist to join our team supporting federal government initiatives in Raleigh, North Carolina. In this role, you will play a crucial part in maintaining critical infrastructure and ensuring seamless operations for our clients.
As a member of our dynamic team, you will have the opportunity to grow professionally while contributing to high-impact projects that shape the future of government technology. We offer a comprehensive benefits package, including health insurance, retirement plans, and continuous learning opportunities.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Manage and maintain IT assets, including inventory tracking and lifecycle management.
- Assist in the deployment and configuration of workstations and mobile devices.
- Monitor system performance and respond to security alerts in compliance with federal standards.
- Collaborate with senior engineers to document technical processes and create user guides.
- Support the help desk ticketing system to ensure timely resolution of user inquiries.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with Microsoft Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills and the ability to learn new technologies quickly.
- Excellent verbal and written communication skills for client-facing interactions.
- U.S. Citizenship is required for federal contract positions.