Job Description
Are you ready to launch a stable and impactful career in public service? Tarrant County is seeking a motivated Entry Level IT Support Specialist to join our dedicated team in Fort Worth, Texas.
In this pivotal role, you will provide essential technical assistance to county employees, ensuring our digital infrastructure remains robust and accessible. We are committed to your professional growth, offering comprehensive benefits including health coverage, a retirement plan, and paid time off, designed to support your work-life balance.
Why Choose Tarrant County?
- Impactful Work: Support the technology that powers our community services.
- Clear Career Path: Structured training and mentorship for new talent.
- Competitive Pay: A salary range reflective of market standards and public sector value.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network connectivity issues.
- Manage and prioritize incoming IT service tickets and user requests efficiently.
- Assist in the deployment, configuration, and maintenance of end-user devices.
- Monitor system performance and document technical procedures for future reference.
- Collaborate with senior IT staff to troubleshoot and resolve complex technical challenges.
- Ensure compliance with organizational IT security policies and best practices.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Basic knowledge of PC hardware, operating systems (Windows), and software applications.
- Strong problem-solving skills and a keen attention to detail.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work collaboratively in a team-oriented environment.