Job Description
Are you looking to launch a stable and rewarding career with the Federal Government? We are seeking a motivated Entry Level IT Support Specialist to join our team in San Francisco, CA. This is an excellent opportunity to work in a dynamic federal environment with access to competitive benefits, retirement plans, and professional development.
As a federal employee, you will serve the public interest and contribute to the modernization of our information systems. We value diversity and encourage candidates from all backgrounds to apply.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for federal staff via phone and email.
- Assist in the maintenance, repair, and deployment of hardware and software systems.
- Manage and update departmental records, ensuring data integrity and compliance with federal regulations.
- Coordinate with IT security teams to implement and monitor new access controls.
- Document technical issues and resolutions in the government's central knowledge base.
Qualifications
- Citizenship: U.S. Citizenship is required for this position.
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent combination of education and experience).
- Skills: Basic proficiency in Microsoft Office Suite and computer operations.
- Clearance: Ability to obtain a Public Trust Security Clearance.
- Attributes: Strong attention to detail, analytical problem-solving skills, and the ability to work in a fast-paced federal setting.