Job Description
Are you ready to launch a meaningful career in public service? The District of Columbia Government is seeking a highly motivated Entry-Level IT Support Specialist I to join our innovative technology team. This is an exceptional opportunity to work on critical infrastructure projects that directly impact the daily lives of Washington, DC residents.
In this role, you will be the first point of contact for technical support, ensuring our government operations run smoothly and efficiently. We are looking for candidates who are eager to learn, possess strong problem-solving skills, and are passionate about contributing to the community. Join us and build a future in a stable, rewarding environment with extensive training and career advancement opportunities.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues for government staff.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and peripheral devices.
- Log and track all IT service requests and incidents using the Help Desk ticketing system to ensure timely resolution.
- Conduct routine system updates, security patches, and backups to maintain data integrity and system security.
- Collaborate with senior IT analysts to identify areas for process improvement and automation.
- Maintain accurate inventory records of all IT assets and report shortages or damages immediately.
- Assist in the planning and execution of technology training sessions for non-technical staff members.
Qualifications
- High school diploma or GED equivalent; Associate's degree in Computer Science, Information Technology, or a related field is a plus.
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and operating systems (Windows 10/11).
- Strong attention to detail and the ability to follow complex technical instructions accurately.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- A valid driver’s license and reliable transportation are preferred.
- U.S. Citizenship required for government employment.
- Ability to work in a fast-paced environment and meet tight deadlines.