Job Description
Are you ready to launch your career in public service? The City of Seattle is seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our dynamic Information Technology team. In this role, you will play a crucial part in ensuring our digital infrastructure remains robust, secure, and accessible to the public. If you are eager to gain hands-on experience in a large-scale government environment and contribute to the community, we want to hear from you.
Why Join Us?
- Public Impact: Work directly on projects that improve the lives of Seattle residents.
- Competitive Compensation: A salary range of $52,000 - $68,000 USD.
- Comprehensive Benefits: Including health insurance, dental, vision, and a robust retirement plan (PERS).
- Career Growth: Clear pathways for advancement within the City of Seattle's IT sector.
As an Entry Level IT Specialist, you will be the first point of contact for technical troubleshooting, software installation, and hardware maintenance. This is a fantastic opportunity for recent graduates or career changers looking to enter the government sector.
Responsibilities
- Technical Assistance: Provide tier-one support to City employees and citizens, troubleshooting hardware, software, and network connectivity issues.
- System Maintenance: Assist in the deployment and configuration of workstations, printers, and mobile devices across various departments.
- Documentation: Maintain accurate records of IT incidents, resolutions, and system configurations using standard government ticketing systems.
- Security Compliance: Help enforce IT security policies, ensuring all devices meet compliance standards and are free from malware.
- Asset Management: Assist in the inventory tracking of IT equipment and manage the checkout/return process for user devices.
- Training: Conduct basic training sessions for staff on new software applications and security protocols.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Experience: No prior professional experience required; however, internships or volunteer work in IT support is a plus.
- Technical Skills: Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with operating systems (Windows/macOS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and ability to troubleshoot basic hardware and software errors.
- Availability: Ability to work full-time hours, including occasional evenings or weekends for system updates.