Job Description
Are you ready to launch your career in the public sector?
The State of California is currently seeking a motivated and detail-oriented Entry Level IT Support Specialist to join our dynamic team in San Jose. In this role, you will be the first point of contact for state employees, ensuring our internal technology infrastructure runs smoothly and efficiently. We offer a competitive salary, comprehensive benefits package, and a stable environment where you can grow professionally.
Why Join Us?
- Impactful Work: Contribute to critical state operations with technology.
- Competitive Pay: $23.00 - $31.00 per hour based on experience.
- Benefits: Comprehensive medical, dental, and vision coverage.
- Pension Plan: Secure your future with our state retirement system.
Don't miss this opportunity to build a rewarding career with the State of California. Apply today!
Responsibilities
- Tier 1 Helpdesk Support: Provide exceptional customer service and technical troubleshooting for hardware, software, and network issues.
- Asset Management: Assist in the logging, tracking, and deployment of new computers, peripherals, and mobile devices.
- Software Installation: Configure and install standard office software and security patches for state employees.
- Network Assistance: Support local area network (LAN) connectivity and troubleshoot connectivity issues.
- Documentation: Maintain accurate records of support tickets, user requests, and technical logs.
Qualifications
- Education: High School Diploma or GED equivalent required; Associate’s degree in Information Technology or related field is a plus.
- Experience: No prior professional experience required; entry-level candidates with internship experience or strong academic performance are encouraged to apply.
- Technical Skills: Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a general understanding of computer hardware and operating systems.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Reliability: Ability to pass a background check and adhere to strict government security protocols.