Job Description
Are you ready to launch your career in public service? The State of North Carolina is actively recruiting a motivated Entry Level IT Support Specialist to join our team in Charlotte. We are looking for ambitious individuals who want to make a tangible impact while enjoying the stability and comprehensive benefits of working for the state government.
In this role, you will serve as the first line of defense for our internal IT infrastructure, supporting end-users and maintaining critical systems. Whether you are fresh out of school or looking to pivot into the tech industry, we provide the training and mentorship you need to succeed.
Why Join Us?
- Stability & Growth: Join a government entity with long-term job security and clear pathways for advancement.
- Comprehensive Benefits: Enjoy a robust health insurance package, generous paid time off, and a state pension plan.
- Modern Environment: Work in a state-of-the-art facility in the heart of Charlotte’s Uptown.
Don't let this opportunity pass you by. Apply today to start your journey with the State of North Carolina.
Responsibilities
- Provide tier-one technical support and troubleshooting for hardware, software, and network connectivity issues.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and peripherals.
- Monitor system logs and performance metrics to proactively identify and resolve potential issues.
- Document all technical incidents and resolutions in the Service Management database (ITSM).
- Collaborate with senior IT staff to implement new software patches and security updates.
- Conduct regular hardware inspections and inventory management for assigned departments.
- Respond to help desk tickets via email and phone within established Service Level Agreements (SLAs).
Qualifications
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or a related field is preferred.
- Basic understanding of Windows operating systems, Active Directory concepts, and networking fundamentals.
- Strong problem-solving skills with the ability to troubleshoot complex issues independently.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Willingness to obtain a valid North Carolina driver's license and pass a standard background check and drug screening.
- Ability to work flexible hours, including some evenings or weekends as needed for system maintenance.