Job Description
Are you looking to launch a career in Information Technology with one of the most stable employers in the Pacific Northwest? The Washington State Department of Information Services is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Seattle.
In this role, you will serve as the first point of contact for state employees, providing technical assistance, troubleshooting hardware and software issues, and ensuring our government infrastructure runs smoothly. We offer a comprehensive benefits package, including health, dental, and vision insurance, a generous pension plan, and opportunities for professional growth.
If you are passionate about technology, eager to learn, and want to make a tangible difference in public service, we encourage you to apply.
Responsibilities
- Provide tier 1 technical support and troubleshooting for hardware, software, and network connectivity issues for state employees.
- Log and track all help desk tickets and service requests using the state's ticketing system (ServiceNow).
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Conduct routine system updates, patch management, and security scans to ensure compliance with state standards.
- Collaborate with senior IT staff to resolve complex technical issues and implement new solutions.
- Document technical procedures and create user guides to improve self-service capabilities.
- Participate in on-call rotation for critical system outages and emergency support.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent military experience).
- Basic knowledge of Microsoft Windows operating systems, Active Directory, and Microsoft Office Suite.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- High school diploma or GED required; Associate’s degree preferred.
- Ability to pass a standard background check and drug screening as required for state employment.
- Valid Driver’s License and reliable transportation.