Job Description
Launch your career in public service with the City of Fresno! We're seeking motivated Entry-Level Public Service Specialists to support vital community initiatives. This is your gateway to meaningful government work where you'll directly impact residents while gaining hands-on experience in public administration. Enjoy competitive benefits, professional development opportunities, and the satisfaction of serving California's fifth-largest city. No prior government experience required – we provide comprehensive training to set you up for success.
Responsibilities
- Provide frontline customer service to residents via phone, email, and in-person inquiries regarding city programs and services
- Assist with administrative tasks including data entry, document processing, and record maintenance
- Support community outreach initiatives by coordinating events and distributing informational materials
- Collaborate with department teams to implement public service projects and programs
- Prepare routine reports and correspondence using standard office software
- Participate in cross-functional training sessions to develop government sector expertise
- Maintain accurate documentation of citizen interactions and service requests
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced public service environment
- Basic knowledge of customer service principles
- Valid California driver's license (may be required for field duties)
- U.S. citizenship or legal authorization to work in the US
- Commitment to public service ethics and confidentiality