Job Description
Join the State of Michigan and Secure Your Future!
We are currently seeking motivated individuals for our Entry Level IT Support Specialist position. This role offers a stable, long-term career path within the public sector with excellent benefits and growth opportunities. Whether you are looking for a role in Detroit, MI or prefer a remote work arrangement, we encourage you to apply today.
Why Join Us?
- Job Stability: Enjoy the security and benefits of a state government career.
- Competitive Pay: Earn between $18.00 and $25.00 per hour depending on experience.
- Growth: Clear pathways for promotion and professional development.
Role Overview:
As an Entry Level IT Specialist, you will serve as the first point of contact for technical assistance within our organization. You will troubleshoot hardware and software issues, maintain data integrity, and ensure our digital infrastructure runs smoothly.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist users with password resets, account access, and general IT inquiries.
- Perform routine data entry and maintenance of departmental databases.
- Document technical issues and resolutions in the ticketing system.
- Monitor network performance and report any anomalies to senior staff.
- Ensure compliance with state security policies and data privacy regulations.
- Conduct basic training sessions for new employees on departmental software.
Qualifications
- High School Diploma or GED equivalent required.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work both independently and as part of a team.
- Willingness to undergo a background check and drug screen.
- Reliable internet connection required for remote positions.