Job Description
Join the Social Security Administration in Fresno as a key contributor to federal service excellence. This full-time role offers competitive benefits, career stability, and the opportunity to serve America's most vulnerable populations. You'll work in a dynamic environment supporting critical public programs while enjoying comprehensive federal employee benefits including health insurance, retirement plans, and paid time off.
Responsibilities
- Process and verify complex benefit applications for federal programs
- Manage confidential case files with strict adherence to federal regulations
- Provide exceptional customer service via phone, email, and in-person inquiries
- Collaborate with cross-functional teams to resolve beneficiary issues
- Maintain accurate records using federal database systems
- Analyze data trends to improve service delivery outcomes
- Ensure compliance with SSA policies and HIPAA regulations
Qualifications
- Bachelor's degree in Public Administration or related field
- Minimum 2 years federal or public sector experience
- Proficiency in Microsoft Office Suite and federal databases
- Excellent written and verbal communication skills
- Ability to handle sensitive information with discretion
- U.S. citizenship and background clearance required
- Experience with case management systems preferred