Job Description
Join our dynamic team at the Social Security Administration's Tallahassee office as a Federal Administrative Specialist. This role offers the opportunity to serve the citizens of Florida while advancing your career in federal service. Enjoy competitive benefits, job stability, and the chance to make a meaningful impact in your community. We're seeking a detail-oriented professional to support critical operations in our regional headquarters.
Responsibilities
- Manage and process complex benefit applications with 99.5% accuracy
- Coordinate with federal agencies and state partners for seamless service delivery
- Maintain secure electronic records in compliance with federal regulations
- Provide exceptional customer service to 50+ daily inquiries via phone and in-person
- Generate detailed reports using advanced Excel functions and federal databases
- Assist in training new staff on SSA protocols and procedures
- Support special projects related to program modernization initiatives
Qualifications
- U.S. citizenship (mandatory for federal employment)
- Bachelor's degree in Public Administration or related field
- Minimum 2 years administrative experience in regulated environments
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Ability to obtain and maintain federal background clearance
- Strong written communication skills for policy documentation
- Experience with case management systems (e.g., MAXIS)
- Knowledge of SSA programs and federal compliance standards