Job Description
Join the Social Security Administration as a Federal Administrative Specialist in Baltimore, MD. This full-time position offers competitive federal benefits, career growth opportunities, and the chance to serve our nation's seniors and disabled citizens. You'll be part of a mission-driven team supporting critical public services while enjoying Baltimore's vibrant culture and proximity to federal agencies.
Responsibilities
- Manage and maintain confidential case files with meticulous attention to detail
- Process complex benefit applications ensuring compliance with federal regulations
- Coordinate inter-agency communications and document verification processes
- Provide exceptional customer service to 50+ daily inquiries via phone, email, and in-person
- Generate accurate statistical reports using federal data systems (e.g., MAXIS)
- Support administrative audits and quality control initiatives
- Train junior staff on SSA protocols and privacy standards
Qualifications
- U.S. citizenship (required for federal employment)
- Associate's degree or 3+ years administrative experience
- Proficiency in Microsoft Office Suite and federal databases
- Knowledge of HIPAA and Privacy Act regulations
- Ability to obtain and maintain federal background clearance
- Exceptional written and verbal communication skills
- Proven experience in fast-paced regulatory environments