Job Description
Join the U.S. Social Security Administration as an immediate hire Administrative Specialist in Charlotte, NC. This critical role supports federal operations with precision and integrity. Enjoy competitive benefits, professional development, and the opportunity to serve the public while advancing your career in a stable, mission-driven environment.
Responsibilities
- Process and verify citizen benefit applications with 99.8% accuracy
- Manage confidential case files and maintain compliance with federal privacy laws
- Coordinate with state agencies to resolve benefit discrepancies
- Generate statistical reports for regional leadership reviews
- Train new hires on SSA protocols and documentation standards
- Respond to congressional constituent inquiries within 24-hour SLA
Qualifications
- U.S. citizenship and clean background check
- 3+ years federal administrative experience
- Proficiency in Microsoft Office Suite and case management systems
- Ability to obtain Public Trust clearance within 30 days
- Strong knowledge of SSA guidelines and federal regulations
- Exceptional written communication skills
- TS/BI clearance preferred