Job Description
We are looking for a dedicated Part-Time Federal Benefits Specialist to join our team in Philadelphia, Pennsylvania. In this pivotal role, you will provide critical support to veterans and their families, ensuring they receive the benefits they have earned. This position offers the flexibility of part-time work combined with the stability and comprehensive benefits of the Federal Government.
As a member of the VA team, you will play a key role in enhancing the veteran experience by providing accurate information and exceptional service. If you are detail-oriented and passionate about public service, we encourage you to apply for this impactful opportunity.
Responsibilities
- Analyze complex benefit claims and determine eligibility according to federal regulations.
- Provide clear, concise information to veterans and their representatives regarding benefits packages.
- Maintain accurate and up-to-date electronic and paper records of all client interactions and case statuses.
- Collaborate with legal and administrative teams to resolve discrepancies and appeals.
- Participate in ongoing training to stay current on VA policies and procedural changes.
- Ensure strict adherence to privacy laws and security protocols for sensitive federal data.
Qualifications
- United States Citizenship is required for federal employment.
- Associate's degree in a relevant field (e.g., Human Services, Business Administration) or equivalent work experience.
- Previous experience in a customer service or administrative role is highly preferred.
- Strong computer proficiency with Microsoft Office Suite and federal case management systems.
- Excellent written and verbal communication skills with the ability to translate complex regulations into understandable language.
- Ability to pass a background investigation and obtain a Public Trust clearance.