Job Description
Are you seeking a stable career path with a prestigious government contractor? National Federal Services is currently hiring a detail-oriented Federal Benefits Specialist to join our remote team in New York. We offer a competitive weekly pay structure, comprehensive benefits, and a supportive work environment dedicated to public service excellence.
In this role, you will serve as a critical link between federal beneficiaries and administrative processes, ensuring accurate processing of benefits claims while maintaining the highest standards of confidentiality and compliance. If you are looking for job security and a modern remote work culture, we want to hear from you.
Responsibilities
- Review and process incoming federal benefit applications and claims with high accuracy and efficiency.
- Provide exceptional customer service via phone, email, and chat to assist New York-based and remote beneficiaries.
- Ensure strict adherence to federal regulations, policies, and procedural guidelines.
- Update and maintain accurate beneficiary records in our secure database systems.
- Collaborate with internal compliance teams to resolve complex benefit discrepancies.
- Assist in the training of new staff members regarding federal procedures.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in administrative support, customer service, or government benefits processing.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Ability to work independently in a remote setting with a high degree of self-discipline.
- Detail-oriented with the ability to manage multiple priorities effectively.