Job Description
Join our elite federal team in Memphis and make an immediate impact processing veteran benefits claims. This urgent opening offers direct entry into rewarding public service with comprehensive benefits and career growth opportunities. We're seeking dedicated professionals to ensure our nation's heroes receive timely, accurate support. No federal experience required – we provide full training for motivated candidates.
Responsibilities
- Process and adjudicate VA benefits claims with 95% accuracy within SLA requirements
- Utilize Veterans Health Information Systems (VistA) for documentation management
- Communicate with veterans, families, and medical providers regarding claim status
- Ensure compliance with federal regulations (38 CFR, HIPAA, and privacy laws)
- Maintain detailed case documentation in electronic health records (EHR) systems
- Collaborate with regional VA offices to resolve complex claim discrepancies
- Participate in continuous process improvement initiatives
Qualifications
- U.S. citizenship required
- Minimum associate's degree or 60+ college credits (or equivalent experience)
- Proficiency in Microsoft Office Suite and data entry systems
- Ability to handle confidential information with discretion
- Strong attention to detail and problem-solving skills
- Ability to pass federal background investigation
- Experience in healthcare administration or claims processing preferred
- Ability to work rotating shifts if required