Job Description
Join the Social Security Administration in Fresno, CA as a Federal Claims Representative and serve your community by delivering critical benefits to American citizens. This rewarding role offers competitive federal benefits, career advancement opportunities, and the chance to make a tangible impact on vulnerable populations.
We seek compassionate professionals to process and adjudicate retirement, disability, and survivor claims with integrity and precision. You'll work in a collaborative environment supporting Fresno residents through their most important financial transitions.
Responsibilities
- Adjudicate complex Social Security claims with strict adherence to federal regulations
- Conduct thorough interviews and investigations to verify claim eligibility
- Develop comprehensive benefit plans based on claimant circumstances
- Maintain accurate case documentation and electronic records
- Provide exceptional customer service to diverse claimant populations
- Collaborate with legal and medical professionals on complex cases
- Participate in ongoing training to master evolving federal policies
Qualifications
- Bachelor's degree or equivalent combination of education/experience
- Minimum 2 years customer service or case management experience
- Strong analytical skills and attention to regulatory compliance
- Proficiency in Microsoft Office Suite and federal systems
- Ability to handle sensitive information with confidentiality
- Excellent communication skills in English (Spanish bilingual preferred)
- U.S. citizenship and ability to pass federal background check