Job Description
We are currently seeking a motivated Federal Customer Service Representative to join our New Orleans team. This is an excellent opportunity for individuals looking to start a stable career in the public sector. No prior federal experience is required; we provide comprehensive on-the-job training.
As a vital part of our operations, you will serve as the first point of contact for the public, ensuring that citizens receive the assistance they need efficiently and professionally.
Responsibilities
- Greet and assist visitors, ensuring a welcoming environment for all callers.
- Answer incoming inquiries via phone and email with accuracy and empathy.
- Manage and organize physical and digital filing systems.
- Perform data entry tasks to update government records.
- Support administrative staff with general office duties and document processing.
- Ensure strict compliance with federal security and confidentiality protocols.
Qualifications
- U.S. Citizenship: Must be a citizen of the United States.
- Education: High School Diploma or GED equivalent required.
- Experience: No prior federal or professional experience required.
- Skills: Basic computer proficiency and typing skills.
- Communication: Strong verbal and written communication skills.
- Background: Ability to pass a standard federal background investigation.