Job Description
We are actively seeking motivated individuals to join our team as Federal Customer Service Representatives in Austin, Texas. This is an excellent opportunity for those looking to start a career in the public sector with no prior experience required. We provide comprehensive on-the-job training to help you succeed in a dynamic federal environment.
As a member of our team, you will play a crucial role in assisting veterans, active duty personnel, and their families. We pride ourselves on a supportive work culture that values reliability, professionalism, and a strong desire to serve. If you are looking for job stability, competitive benefits, and a chance to make a real difference, apply today.
Responsibilities
- Manage High-Volume Inquiries: Answer incoming calls and emails regarding federal programs, benefits, and services in a professional and timely manner.
- Customer Assistance: Guide clients through complex federal forms and processes with patience and clarity.
- Data Entry & Record Keeping: Accurately input and update client information into secure federal databases.
- Office Administration: Perform general clerical duties, including sorting mail, scheduling appointments, and maintaining office supplies.
- Problem Resolution: Identify issues and escalate them to senior staff or appropriate departments when necessary.
- Compliance Adherence: Follow all federal regulations, privacy policies, and security protocols strictly.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: No prior work experience required. We are looking for candidates with a strong work ethic and a willingness to learn.
- Communication: Excellent verbal and written communication skills are essential.
- Computer Skills: Basic proficiency with computers and Microsoft Office Suite (Word, Excel, Outlook).
- Citizenship: Must be a U.S. Citizen or hold permanent residency status.
- Attitude: Ability to work in a fast-paced environment with a positive, customer-first attitude.