Job Description
Are you seeking a flexible and rewarding career in the public sector? NV Federal Solutions is currently accepting applications for a Part-Time Federal Customer Service Representative based in Las Vegas, Nevada.
In this role, you will serve as the frontline support for federal agency clients, ensuring high-quality service delivery while managing complex inquiries. We offer a dynamic work environment, competitive compensation, and the opportunity to contribute to critical government initiatives. If you are detail-oriented and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Client Liaison: Serve as the primary point of contact for federal agency inquiries, resolving issues with professionalism and efficiency.
- Record Management: Maintain accurate, up-to-date digital and physical records of client interactions, ensuring strict adherence to confidentiality protocols.
- Documentation Review: Process and verify incoming documents and applications to ensure compliance with federal regulations and agency standards.
- Process Improvement: Identify workflow bottlenecks and propose actionable solutions to enhance overall operational efficiency.
- Team Collaboration: Work closely with cross-functional teams to ensure alignment on project goals and deliverables.
- Compliance Support: Assist in preparing reports and audits, ensuring all activities meet federal compliance requirements.
Qualifications
- Citizenship: Must be a U.S. Citizen eligible for federal clearance.
- Education: High School Diploma or GED equivalent required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service, administrative support, or government relations.
- Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook) and basic knowledge of CRM software.
- Communication: Excellent verbal and written communication skills with the ability to explain complex policies clearly.
- Availability: Ability to work a flexible schedule, including occasional evenings or weekends as required by project needs.