Job Description
Are you a detail-oriented IT professional looking for a stable career in the federal sector? Strategic Federal Solutions is seeking a dedicated Federal IT Specialist to join our team in Oklahoma City, OK. This role offers a unique opportunity to work on critical government projects with competitive benefits and a weekend shift schedule that ensures a healthy work-life balance.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with leading federal agencies on secure environments.
- Weekend shift schedule (Saturday & Sunday) with full-time hours.
- Professional development and career growth opportunities.
About the Role:
As a Federal IT Specialist, you will be the first line of defense for our client's technical infrastructure. You will ensure continuity of operations during critical weekend hours, supporting government personnel with hardware, software, and network issues while strictly adhering to federal security compliance standards.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for federal hardware, software, and network systems.
- Manage and resolve IT help desk tickets within established Service Level Agreements (SLAs).
- Ensure strict compliance with federal security protocols, NIST standards, and data privacy regulations.
- Perform routine system maintenance, patch management, and backups during weekend operations.
- Collaborate with on-site support teams to troubleshoot complex technical issues.
- Document all technical issues, resolutions, and hardware inventory in the central knowledge base.
- Conduct user training on federal security policies and software applications.
Qualifications
- US Citizenship: Mandatory requirement for all federal contractors.
- Associate degree in Computer Science, Information Technology, or a related technical field (Bachelor's preferred).
- Proven experience in IT support, Help Desk, or System Administration roles.
- Availability: Must be willing to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Experience with ITIL frameworks and ticketing systems (e.g., ServiceNow, Remedy).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical staff.