Job Description
Are you seeking a rewarding career in the public sector? Apex Government Solutions is currently hiring a dedicated IT Support Specialist to support critical federal initiatives.
We are looking for a proactive professional who thrives in a fast-paced environment and is committed to serving the government. With a focus on stability and growth, we offer daily pay opportunities and comprehensive benefits for our team members.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional development and certifications.
- Supportive and inclusive workplace culture.
Key Responsibilities:
In this role, you will be responsible for providing top-tier technical support to federal clients, ensuring the integrity and security of information systems. You will act as the primary point of contact for technical issues, ensuring minimal downtime for our stakeholders.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure.
- Manage and troubleshoot user accounts, permissions, and Active Directory services.
- Monitor system performance and implement security protocols to safeguard sensitive government data.
- Conduct regular system audits and maintain accurate documentation of all IT processes.
- Collaborate with cross-functional teams to implement new technologies and upgrade existing systems.
- Train end-users on new software applications and security best practices.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 3-5 years of experience in IT support or a related government contracting role.
- Active Security Clearance (e.g., Secret) is highly desirable.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.
- Ability to work in a hybrid or on-site environment as required by federal mandates.