Job Description
Are you a tech-savvy professional looking for stability and immediate access to your earnings? Apex Federal Solutions is seeking a highly skilled IT Support Specialist to join our growing team in San Jose, CA. We specialize in providing top-tier technical support to federal government clients and offer a unique Daily Pay option, allowing you to get paid the very same day you work.
As a key member of our technical team, you will provide Tier 2 and Tier 3 support for critical federal infrastructure, ensuring seamless operations and rapid resolution of technical issues. This is a fantastic opportunity to work in a high-tech environment with competitive benefits and the financial flexibility of daily pay.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve complex hardware, software, and network issues for federal clients with high security standards.
- Incident Management: Manage IT service tickets and incidents using industry-standard tracking tools to ensure rapid response times.
- Client Communication: Provide clear, professional, and empathetic technical support to government personnel via phone, email, and in-person.
- System Maintenance: Perform routine system updates, security patches, and configuration changes on servers and workstations.
- Documentation: Maintain accurate and up-to-date technical documentation, including standard operating procedures (SOPs) and incident reports.
- Compliance: Adhere strictly to federal security protocols and company IT governance policies.
Qualifications
- Education: Associate's degree in Information Technology, Computer Science, or equivalent military technical experience.
- Certifications: CompTIA A+, Network+, Security+, or ITIL Foundation is preferred.
- Experience: Minimum of 3 years of experience in IT support, help desk, or network administration.
- Government Experience: Prior experience working with or for federal government entities is a strong plus.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, Office 365, and basic scripting (PowerShell or Python).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.