Job Description
Join the Nation's Top Federal Contractor in Miami
Are you an IT professional looking for a stable career with the unique benefit of Daily Pay? Sunshine Federal Services is currently seeking a detail-oriented Federal IT Support Specialist to support our mission-critical contracts in Miami, FL. This is a full-time opportunity to work directly with federal agencies, offering competitive pay and immediate access to your earnings through our daily pay program.
Why You'll Love Working With Us
- Daily Pay Option: Get paid the same day you work, offering financial flexibility.
- Government Benefits: Access to comprehensive health insurance, retirement plans (401k), and paid time off.
- Premium Location: Work in the heart of Miami with a modern, collaborative office environment.
- Career Growth: Clear pathways for advancement within the federal contracting sector.
Your Role
As a Federal IT Support Specialist, you will be the first line of defense for federal personnel, ensuring their technology needs are met efficiently and securely. You will troubleshoot technical issues, maintain hardware and software, and ensure compliance with federal security standards.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and in-person.
- Troubleshoot hardware malfunctions (laptops, printers, monitors) and resolve software conflicts.
- Manage and maintain inventory of IT assets, ensuring proper documentation and compliance.
- Assist with the deployment and configuration of new hardware and software across federal sites.
- Monitor network performance and report technical anomalies to the Systems Administrator.
- Maintain strict confidentiality and adherence to NIST security guidelines and federal regulations.
Qualifications
- U.S. Citizenship: Required for all federal contracts.
- Security Clearance: Ability to obtain and maintain a Secret Clearance is highly preferred.
- Education: Associate’s degree in Information Technology, Computer Science, or related field, or equivalent military experience.
- Certifications: CompTIA A+ or Network+ certification is a plus.
- Experience: Minimum of 2 years of IT support experience in a corporate or government environment.
- Communication: Excellent verbal and written communication skills to interact with senior government officials.