Job Description
Join the Nation's Top Federal Solutions Provider!
Apex Federal Systems is seeking a dedicated and skilled Federal IT Support Specialist to join our team in Kansas City, MO. If you are looking for a part-time opportunity that makes a tangible impact on national security and infrastructure, we want to hear from you.
In this role, you will provide critical technical assistance to federal clients, ensuring the reliability and security of their IT environments. We offer a flexible schedule and a collaborative environment for professionals passionate about public service.
What You'll Do:
- Provide tier 2 and tier 3 technical support for hardware, software, and network issues.
- Manage and maintain IT inventory and asset tracking within federal compliance standards.
- Ensure strict adherence to federal IT security policies and NIST guidelines.
- Document technical incidents and resolutions in our Service Desk Management System.
- Assist in the installation, configuration, and troubleshooting of end-user devices (laptops, printers, tablets).
- Collaborate with cross-functional teams to improve IT service delivery and user experience.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network issues.
- Manage and maintain IT inventory and asset tracking within federal compliance standards.
- Ensure strict adherence to federal IT security policies and NIST guidelines.
- Document technical incidents and resolutions in our Service Desk Management System.
- Assist in the installation, configuration, and troubleshooting of end-user devices (laptops, printers, tablets).
- Collaborate with cross-functional teams to improve IT service delivery and user experience.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (or equivalent military/technical experience).
- Experience with Microsoft Active Directory, Windows 10/11, and Microsoft Office Suite.
- Understanding of network protocols, TCP/IP, and basic firewall configuration.
- Ability to obtain and maintain a Public Trust or Secret security clearance.
- Strong problem-solving skills and the ability to work independently in a remote or hybrid setting.
- Excellent customer service skills and clear verbal communication.