Job Description
Are you seeking a stable and rewarding career with the federal government? The Phoenix Federal Operations Center is currently looking for a dedicated Part-Time IT Support Specialist to join our dynamic technical team. This is an excellent opportunity to contribute to critical infrastructure while enjoying a flexible work-life balance.
We are committed to excellence in service delivery and are seeking candidates who possess a strong technical aptitude and a commitment to federal standards.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal staff via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain IT asset inventory and ensure proper documentation of all system changes.
- Assist in the deployment, configuration, and maintenance of desktop computers, printers, and mobile devices.
- Monitor system performance and troubleshoot alerts to ensure 99.9% uptime for critical federal applications.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- Minimum of 2 years of professional experience in IT support or help desk operations.
- Proficiency in Microsoft Windows, Office Suite, and Active Directory.
- Strong problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to obtain and maintain a Public Trust Security Clearance.