Job Description
Are you a dedicated professional looking to serve your country on a flexible schedule?
Omaha Federal Services Group is currently seeking a highly skilled Federal IT Support Specialist to join our dynamic team. We are committed to providing top-tier information technology solutions to federal agencies in the Omaha area. This is a unique opportunity to work in a critical environment with a weekend-first schedule, allowing you to enjoy your weekdays free while maintaining a stable, full-time federal contracting career.
Why Join Us?
- Impactful work supporting national security and federal operations.
- Competitive compensation and comprehensive benefits package.
- Flexible weekend shift structure.
Role Overview:
As a Federal IT Specialist, you will be responsible for maintaining the integrity and availability of critical federal information systems. You will act as the primary point of contact for technical issues, ensuring minimal downtime during weekend operations. This role requires a proactive approach to problem-solving and a deep understanding of federal IT protocols.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for federal hardware and software systems during weekend shifts.
- Monitor system health, performance metrics, and security alerts to ensure 99.9% uptime.
- Perform routine system backups, patches, and security audits on federal databases.
- Document all technical issues, resolutions, and system changes in accordance with federal compliance standards (NIST, FISMA).
- Collaborate with on-site federal personnel and internal IT teams to resolve complex infrastructure challenges.
- Enforce strict data security protocols and access controls for sensitive government information.
- Conduct training sessions for federal staff on new software deployments and security best practices.
Qualifications
- Citizenship: Must be a U.S. Citizen and possess (or be able to obtain) a Secret Security Clearance.
- Experience: Minimum of 3 years of experience in IT support, help desk, or systems administration.
- Education: Bachelor’s degree in Computer Science, Information Systems, or related field preferred; equivalent experience will be considered.
- Availability: Must be available to work a full-time weekend shift (e.g., Friday through Sunday or Saturday through Monday) with flexibility for overtime.
- Technical Skills: Proficiency in Microsoft Office Suite, Active Directory, Windows Server, and basic networking (TCP/IP, DNS, DHCP).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical personnel.
- Background: Must pass a comprehensive background investigation and drug screening.