Job Description
Are you seeking a stable career with the Federal Government? We are currently recruiting a dedicated Federal IT Support Specialist to join our Mesa, Arizona team. This role offers a unique weekend shift schedule, allowing you to maintain a balanced lifestyle while serving the nation.
Our Mission: We provide essential IT infrastructure and support to federal agencies, ensuring continuity of operations and data security.
Why Apply?
- Job Security: Federal employment offers unparalleled stability and benefits.
- Work-Life Balance: Weekend schedule means you are free to enjoy your weekdays.
- Competitive Pay: Salary range of $65k - $85k plus comprehensive benefits.
- Growth: Clear pathways for advancement within the federal sector.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for federal hardware and software systems.
- Manage and resolve incoming helpdesk tickets and user inquiries with high accuracy.
- Perform routine system maintenance, patch management, and security updates during off-hours.
- Ensure strict compliance with federal security protocols (FISMA, NIST) and agency policies.
- Collaborate with central IT teams to resolve critical infrastructure issues affecting federal operations.
- Maintain accurate documentation of all technical support activities and incidents.
Qualifications
- U.S. Citizenship required for federal positions.
- High school diploma or GED; Associate’s degree in Computer Science or IT preferred.
- Experience with Windows Server, Active Directory, and Microsoft Office Suite.
- Strong knowledge of networking fundamentals and hardware diagnostics.
- Ability to work rotating weekend shifts (Saturday/Sunday) and holidays.
- Excellent communication skills and a customer-service oriented mindset.