Job Description
We are looking for a dedicated Federal IT Support Specialist to join our team in Columbus, Ohio. In this pivotal role, you will ensure the continuity of critical federal services by providing top-tier technical support and system maintenance during weekend shifts.
Key Highlights:
- Stable federal career with competitive benefits and pension.
- Work in a modern, state-of-the-art facility.
- Make a direct impact on the lives of veterans and their families.
If you are an expert in federal IT infrastructure and thrive in a 24/7 operational environment, apply today.
Responsibilities
- Provide 24/7 technical support and troubleshooting for federal hardware and software systems.
- Manage and maintain the Columbus office network infrastructure during off-hours.
- Conduct security audits and patch management to ensure compliance with federal standards.
- Respond to and resolve escalated IT incidents reported by federal staff.
- Document system configurations and incident reports accurately.
- Collaborate with the federal team to optimize workflow and efficiency.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- 2+ years of experience in IT support or system administration.
- Experience working in a government or federal environment is highly preferred.
- Ability to work rotating weekend shifts and holidays.
- Strong understanding of federal IT security protocols (e.g., NIST, FISMA).
- Excellent problem-solving skills and attention to detail.