Job Description
Are you a detail-oriented IT professional looking for a meaningful career in public service? The North Carolina Department of Administration is seeking a dedicated Weekend IT Support Specialist to join our team in Raleigh. This role is critical to maintaining the continuity of operations for state agencies, ensuring that our IT infrastructure remains secure and functional during off-hours.
In this position, you will provide tier 2 and tier 3 technical support, manage server maintenance, and respond to critical incidents. We offer a comprehensive benefits package, competitive pay, and the opportunity to work in a stable government environment.
Responsibilities
- Monitor and Maintain Systems: Oversee server health, network performance, and security protocols during weekend shifts to ensure uninterrupted public service operations.
- Tier 2 Support: Resolve complex technical issues reported by state employees, including hardware failures, software configurations, and access control problems.
- Incident Response: Serve as the first responder for critical system outages, escalating issues to Tier 3 support as necessary while minimizing downtime.
- Security Compliance: Enforce federal and state security policies, perform vulnerability assessments, and ensure data privacy standards are met.
- Documentation: Maintain detailed logs of all incidents, resolutions, and system changes in accordance with government record-keeping standards.
- Hardware & Software Management: Assist in the deployment, patching, and lifecycle management of desktop computers, printers, and peripherals.
Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent combination of education and experience.
- Certification: CompTIA Security+ or CISSP certification preferred.
- Experience: Minimum of 3 years of experience in IT support, systems administration, or network engineering.
- Availability: Must be available to work weekends (Saturday and Sunday) and holidays as required by the department.
- Clearance: Ability to obtain and maintain a suitable background check and government security clearance.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.