Job Description
Are you looking for a stable career with the United States Federal Government? Apex Federal Services is currently hiring a Federal IT Support Specialist to join our dedicated team in Sacramento, Illinois. We pride ourselves on offering weekly pay, comprehensive benefits, and a professional work environment.
In this role, you will provide essential technical assistance to federal employees, ensuring the continuity and security of critical government operations. If you are a detail-oriented professional seeking excellent benefits and a rewarding career path, we want to hear from you.
Why Join Us?
- Weekly Pay Cycle: Get paid on time, every week.
- Excellent Benefits: Medical, Dental, Vision, and Life Insurance.
- Retirement: Generous 401(k) matching program.
- Paid Time Off: Competitive PTO and holiday schedule.
Responsibilities
- Provide tier-2 technical support and troubleshooting for federal hardware and software systems.
- Manage and track IT service tickets within the federal ticketing system (e.g., ServiceNow).
- Ensure strict compliance with federal security protocols and data privacy regulations.
- Install, configure, and maintain network peripherals and workstations for government personnel.
- Collaborate with cross-functional teams to improve IT service delivery and user experience.
- Conduct regular system health checks and preventative maintenance.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 2-3 years of experience in IT support, preferably within a government or federal contracting environment.
- Ability to obtain and maintain a Public Trust Clearance or Secret Clearance.
- Strong knowledge of Microsoft Office Suite and Active Directory.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adhere to strict deadlines.