Job Description
We are seeking a highly motivated and detail-oriented Federal IT Technician to join our dynamic team in Detroit, MI. In this pivotal role, you will support critical national infrastructure by ensuring the stability and security of federal systems during our weekend operations. We offer a competitive benefits package, job security, and a predictable schedule that prioritizes your work-life balance.
Why Join Us?
- Stability: Work with a leading federal contractor serving government agencies.
- Schedule: Enjoy a predictable weekend shift (Friday–Sunday) with full-time hours.
- Growth: Opportunities for career advancement within the federal sector.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for federal clients, including hardware troubleshooting and software installations.
- Monitor system performance and security alerts during off-peak hours to prevent downtime.
- Ensure strict compliance with federal security protocols, ITIL standards, and NIST frameworks.
- Document all technical issues, resolutions, and system configurations in the Central Management Database (CMDB).
- Conduct routine maintenance on workstations, printers, and network peripherals.
- Collaborate with the on-call team to ensure seamless knowledge transfer and issue resolution.
- Assist in the deployment and configuration of new hardware and software updates.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology, Cybersecurity, or a related field is strongly preferred.
- Minimum of 1–2 years of professional experience in IT support, help desk, or a related technical role.
- Ability to obtain and maintain a Public Trust or Secret security clearance (or willingness to undergo processing).
- Must be available to work a rotating weekend schedule (e.g., Friday–Sunday, 40 hours).
- Proficiency in Microsoft Windows 10/11, Active Directory, and Microsoft Office Suite.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical stakeholders.