Job Description
Are you seeking a stable, impactful career with excellent benefits? NorthPoint Federal Services is urgently hiring for a dedicated Federal Operations Specialist to join our team in Charlotte, NC. This is a unique opportunity to work in a critical government sector role, supporting essential public services during the weekend shift.
We pride ourselves on our commitment to employee well-being and offer a comprehensive benefits package that includes health, dental, vision, and retirement plans. If you are detail-oriented, organized, and ready to serve the public, we want to hear from you.
Responsibilities
- Manage and process incoming federal inquiries with a high degree of accuracy and confidentiality.
- Assist in the data entry and maintenance of secure government databases and records.
- Collaborate with cross-functional teams to resolve complex case issues efficiently.
- Ensure compliance with all federal regulations and agency policies during weekend operations.
- Provide exceptional customer service to federal employees and the general public.
- Prepare and review weekly reports regarding operational performance and case status.
- Maintain a professional and secure work environment at all times.
Qualifications
- U.S. Citizenship is required for federal roles.
- High School Diploma or GED equivalent; Associate's degree preferred.
- Proven experience in customer service, administrative support, or government operations.
- Ability to pass a standard background check and security clearance investigation.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and data management systems.
- Must be available to work weekends (Friday through Sunday) on a rotational schedule.
- Strong attention to detail and the ability to work independently with minimal supervision.