Job Description
Join Florida's premier motor vehicle agency as a Senior DMV Customer Service Representative in Orlando! We're seeking dynamic professionals to deliver exceptional service to our diverse community. This direct-hire role offers competitive compensation, comprehensive benefits, and career advancement opportunities. If you thrive in fast-paced environments and possess exceptional communication skills, we encourage you to apply today!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize specialized software to maintain accurate customer records and transaction logs
- Train junior representatives on departmental protocols and customer service best practices
- Collaborate with law enforcement and state agencies on compliance matters
- Process payments and manage cash drawer operations with strict accountability
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Proficiency in DMV systems (e.g., Florida's DHSMV databases)
- Excellent written and verbal communication skills in English/Spanish
- Ability to navigate complex regulatory frameworks with attention to detail
- Strong conflict resolution and de-escalation techniques
- Valid Florida driver's license with clean driving record
- Ability to multitask in high-volume settings while maintaining accuracy