Job Description
Join our award-winning team at Texas Mobility Solutions as a Senior DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service at our Fort Worth location. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Resolve complex customer inquiries using DMV regulations and systems
- Assist customers with online portal navigation and digital services
- Maintain accurate records and documentation in compliance with state requirements
- Train junior staff on procedures and best practices
- Collaborate with enforcement agencies for compliance matters
Qualifications
- Minimum 2 years' DMV or government customer service experience
- Proficiency in Texas DPS systems and documentation protocols
- Exceptional conflict resolution and interpersonal skills
- Ability to multitask in high-volume environments
- Valid Texas driver's license with clean record
- Spanish bilingual certification preferred