Job Description
Launch your federal career with the Social Security Administration as an Entry-Level Pension Plan Specialist in New Orleans, LA. No experience required! Join our mission to safeguard America's retirement security while gaining unparalleled training in federal pension regulations, benefit calculations, and compliance protocols. This role offers a stable career path with competitive benefits, professional growth opportunities, and the chance to directly impact the financial well-being of federal employees and retirees.
As a vital member of our New Orleans team, you'll work in a collaborative environment supporting the Federal Employees' Retirement System (FERS). We provide comprehensive onboarding and mentorship to ensure your success. Enjoy a supportive workplace culture that values integrity, public service, and continuous learning.
Responsibilities
- Process and administer federal pension claims with meticulous attention to detail
- Verify applicant eligibility and documentation against federal regulations
- Calculate retirement benefits using SSA-approved software and methodologies
- Respond to inquiries from beneficiaries and agency partners via phone/email
- Maintain accurate electronic records in SSA's pension database systems
- Assist in compliance audits and regulatory updates for FERS/CSRS programs
- Collaborate with cross-functional teams to resolve complex benefit cases
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- No prior federal or pension experience necessary – training provided
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
- Strong analytical skills with ability to interpret complex regulations
- Excellent written and verbal communication abilities
- U.S. citizenship (mandatory for federal employment)
- Ability to pass federal background check and security clearance
- Detail-oriented approach with high accuracy in data handling