Job Description
Are you looking for a stable, impactful career in federal service? The U.S. Office of Personnel Management (OPM) is seeking a dedicated Entry-Level Federal Pension Services Specialist to join our team in New Orleans, Louisiana. In this role, you will play a critical part in safeguarding the financial security of federal employees by assisting with pension inquiries, retirement planning, and the administration of federal benefit plans. No prior experience is required; we provide comprehensive on-the-job training and support for career growth.
Why Join the Federal Sector?
- Work-Life Balance: Enjoy a 40-hour workweek with federal holidays off.
- Competitive Pay: Salary commensurate with experience, plus locality pay adjustments.
- Comprehensive Benefits: Access to premium health insurance, a defined-benefit pension plan, and generous retirement savings options (TSP).
- Career Stability: Join a government agency with long-term job security.
We are looking for individuals with strong interpersonal skills and a desire to serve the public. If you are detail-oriented and ready to start a meaningful career in federal retirement administration, apply today.
Responsibilities
- Assist Federal Employees: Provide accurate information and guidance regarding federal pension plans, survivor benefits, and retirement eligibility to callers and visitors with no prior experience required.
- Process Retirement Inquiries: Review and categorize pension-related documents and correspondence to ensure proper routing and timely resolution.
- Data Management: Maintain and update confidential employee records and pension data within the federal system using standard office software.
- Customer Service: Handle high-volume inquiries professionally, resolving issues and escalating complex cases to senior specialists when necessary.
- Compliance Support: Ensure all actions taken are in compliance with federal regulations and OPM guidelines regarding retirement services.
- Training: Complete mandatory federal onboarding and specialized training regarding the Federal Employees Retirement System (FERS).
Qualifications
- Education: High School Diploma or GED required. An Associate’s degree in Business, Finance, or Public Administration is a plus but not mandatory for entry-level roles.
- Experience: No prior experience required. We value soft skills, integrity, and a willingness to learn over specific technical background.
- Skills: Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating computerized databases.
- Communication: Excellent verbal and written communication skills with the ability to explain complex pension topics to a general audience.
- Attention to Detail: Ability to maintain accuracy when handling sensitive financial and personal data.
- Legal Requirements: Must be a U.S. citizen and pass a federal background check.