Job Description
We are seeking a dedicated and detail-oriented Federal Pension Specialist to join our weekend operations team in Mesa, Arizona.
In this pivotal role, you will be responsible for the accurate administration and processing of federal pension plans, ensuring that our beneficiaries receive their entitled benefits with efficiency and empathy. This position is perfect for professionals looking for a stable career within the government sector with the added benefit of a reliable weekend schedule.
Key Highlights:
- Competitive hourly wage with comprehensive federal benefits package.
- Impactful work serving the American public.
- Modern work environment with state-of-the-art technology.
Responsibilities
- Process and review federal pension applications and benefit claims with a high degree of accuracy and compliance.
- Conduct thorough data verification and ensure all documentation meets federal standards.
- Provide exceptional customer service support via phone and email to beneficiaries during weekend hours.
- Maintain strict confidentiality of sensitive federal records and personal information.
- Collaborate with weekday teams to resolve complex discrepancies and escalate issues appropriately.
- Update beneficiary profiles and pension records in secure government databases.
- Assist in the development and implementation of new pension policy updates.
Qualifications
- Minimum of 2 years of experience in federal benefits administration, payroll processing, or pension management.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Strong attention to detail and the ability to manage high-volume workload under tight deadlines.
- Proficiency with Microsoft Office Suite and familiarity with federal case management software (e.g., iPermit, SAP) is preferred.
- U.S. Citizenship and the ability to pass a mandatory background investigation and security clearance.
- Associate degree in Business, Finance, or a related field is highly desirable.