Job Description
Join our mission-critical team at the Social Security Administration in San Francisco! We're seeking a dedicated Weekend Shift Specialist to deliver exceptional service to our community while maintaining federal compliance. This unique weekend opportunity allows you to serve the public during non-traditional hours while enjoying competitive benefits and career growth within one of America's most respected federal agencies.
Responsibilities
- Process complex Social Security claims with precision during weekend shifts
- Provide in-person and telephonic assistance to beneficiaries requiring urgent weekend support
- Maintain strict confidentiality and adherence to federal privacy regulations (HIPAA/PII)
- Document case interactions using federal systems while ensuring 100% audit compliance
- Collaborate with cross-agency partners during emergency weekend operations
- Conduct weekend eligibility verification for federal assistance programs
Qualifications
- US citizenship required (federal position mandate)
- Minimum 2 years federal/government administrative experience
- Active security clearance or ability to obtain Secret clearance
- Proficiency in SSA claims processing systems (e.g., MSSICS)
- Exceptional conflict resolution skills for high-stakes beneficiary interactions
- Ability to work independently during off-hours with minimal supervision
- Bachelor's degree in Public Administration or related field preferred